Rights of Withdrawal

The Buyer may cancel any order for Goods for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded within a reasonable time period.

If the Buyers order has been paid and dispatch and there is a request to cancel, the Buyer must "reject delivery". Once the products are returned, the buyer will receive a refund for the item price of the goods.

If you are a consumer you have the right, in addition to your other rights, to cancel the Contract for Goods and receive a refund by informing the Supplier via email within 7 working days of receipt of the Goods.

The right to cancel does not apply to contracts for the supply of software, audio or visual recordings if these have been unsealed by the Consumer.

Goods must be returned by the Buyer at the Buyer's expense within 28 days of cancellation in the original packaging and should be adequately insured during the return journey. The Buyer will receive a refund for the item price paid for the Goods (excluding delivery charges and return postage charges). If the Buyer fails to return the Goods following cancellation, the Supplier shall be entitled to deduct the cost of recovering the Goods from the Buyer.

If the Buyer fails to take reasonable care of the Goods, they do not lose their right to cancel, but the Supplier may be able to offset the cost of any unreasonable damage against the refund due.

A consumer has a "cooling off" period of 7 working days and an unconditional right to cancel within that time. The Distance Selling Regulations require the Buyer to send a notice of cancellation in writing, including email or fax.