Rights of Withdrawal
The Buyer may cancel any order for Goods for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded within a reasonable time period.
If you are a consumer you have the right, in addition to your other rights, to cancel the Contract for Goods and receive a refund by informing the Supplier within 30 days of receipt of the Goods. The right to cancel does not apply to contracts for the supply of software, audio or visual recordings if these have been unsealed by the Consumer.
A consumer has a "cooling off" period of 30 days (one calendar month) and an unconditional right to cancel. The Distance Selling Regulations require the Buyer to send a notice of cancellation in writing, including email or fax.
In the event of return of supplied goods within the 30 day “cooling off” period, goods over the value of £49.90 can be returned at the suppliers cost. Upon receipt of return, the Buyer will receive a refund for the item price paid for the Goods (excluding original postage). The Buyer must contact the Supplier for return information before returning the goods.
In the event of return of supplied goods within the 30 day “cooling off” period, goods under the value of £49.90, the Buyer must return the goods at their own cost. Upon receipt of return, the Buyer will receive a refund for the item price paid for the Goods (excluding original postage & packaging and excluding return postage charges). The Buyer must contact the Supplier for return information before returning the goods.
If the Buyer fails to take reasonable care of the Goods, they do not lose their right to cancel, but the Supplier may be able to offset the cost of any unreasonable damage against the refund due.
Goods must be returned by the Buyer within 28 days of cancellation in the original packaging and should be adequately insured during the return journey.
If the Buyer fails to return the Goods following cancellation, the Supplier shall be entitled to deduct the cost of recovering the Goods from the Buyer.