FAQ

How can I place an order?

Items you wish to purchase can be added to your basket by clicking the “add to basket” icon. After adding the item(s) you wish to purchase to your basket, you can click on the "Checkout" symbol and select the payment method.

Can I cancel my order?

If the order has not been shipped, it is still possible to cancel the order. Simply log into your account, go to order field and click cancel.

Please note: All cancellation requests via e mail have at least a 24 hour response time. As most orders are generally dispatched within 24 hours of payment being received, should you wish us to the cancel the order, or should you have issues cancelling the order, it is strongly recommended that you contact us via our telephone service hotline to complete the request. Our service line hours are Monday through Friday from 9:30 am GMT to 5:00 pm GMT.

What should I consider when ordering?

Please make sure that your delivery and billing addresses are correct at the time of placing the order. An incorrect address can delay delivery time. For orders delivered with our specialist couriers, a telephone number is required. Dispatch will only be made upon receiving full payment, or confirmation of payment via third parties (PayPal, Bill safe, etc.). For orders where the selected payment method is cash on delivery, additional costs will be incurred.

What information is needed from me to place an order?

We require an email address for all orders made on our webshop. This is required so that we can send you order, payment and shipment confirmations as well as send invoices.

Please note: While not required on all orders, a phone number is also strongly recommended. The number will NOT be used for any third party purposes. It will only be used for communications pertaining to your order.

Has my order been shipped?

Once the order has been dispatched, you will receive an e-mail confirmation with a link to the tracking for the shipment. This will enable you to check daily progress of your shipment throughout the entire shipping process. You also have the option to track and review your shipments via your customer account.

How can I open an account?

Located in the top right hand side of our website is a "My Account" button. Simply click there. A drop down box will then appear. Click on the “Register now” button, and follow the necessary steps in order to create an account.

Where can I login?

Located in the top right hand side of our website is a "My Account" button. Simply click there. A drop down box will then appear. Click “Already a customer? Log in now.” Enter your login details, and proceed to your account.

Account Management

This section of your online account includes tools to manage, view, and track orders. It will provide you with specific shipment information, as well as options to submit requests for reshipment of goods.

PayPal

Pay quickly, safely and easily via PayPal . Log in for your Paypal account or sign in as a guest . For more information about Paypal , see www.paypal.co.uk

Credit Card

With debit/credit card payments, enter your 16 digit number into the payment page, as well as the validity date and the 3 digit security code. This will be debited from your account via the 3rd party system of Skrill, of which, they will send a payment confirmation to you. For orders over €300, a copy or screenshot of valid photo ID of the card holder is required.

Bank Transfer

You will receive a confirmation e- mail for your order . Our bank details and intended use are included in the confirmation

Amazon Payment

Amazon Payments is a pre-existing payment method and must be used with a registered Amazon account. Sign in when you pay with your Amazon account information and choose the payment method your chosen payment with Amazon bank or your credit card data.

Is it safe for me to pay with my credit card?

Your credit card data will be transferred via SSL process . Through this high level of security, credit cards are protected against abuses

What's included in the total price?

The VAT, shipping costs and product price.

VAT

All prices include VAT at 20%

How can I redeem a voucher?

Redeeming a voucher on our shop is possible, depending on your payment method. You will find the box underneath the payment methods. After entering the voucher code, you can confirm the discount by clicking on the "redeem" button. Please note that vouchers are only valid for the goods and do not deduct anything from the shipping costs. Vouchers may contain a minimum order amount in order to be applied, valid only for certain products or have time limitations.

When will my order be sent?

The order will normally ship the next business day after confirmation of payment. Please note that bank transfer payment may take up to 5 business days to be received.

Which countries do you ship to?

We ship to many countries within the EU. By clicking on our shipping information, you can see a list of all the countries we ship to, as well as the costs to deliver to those countries.

How long will it take for my order to arrive?

The delivery time is normally dependent on the shipping service.

UPS: 3 - 5 working days. Previous experience has generally shown that deliveries tend to take up to 2 - 3 business days within metropolitan areas.

Spedition: items shipped under this class tend to take between 7 - 10 working days.
When the item has shipped, we supply a tracking number, where you can keep tracking of the shipment with the appropriate courier, which is also viewable from your account.

What courier is my order shipped with?

Dependent on the size and nature of the goods, we will ship your order on the safest and fastest shipping route possible.
Standard delivery is with UPS

How can I contact the courier?

Contact details can be found in the confirmation email that you will receive after your goods have been shipped.

How can I track my delivery?

Once dispatched, you will receive a confirmation email with a link to the shipping tracking number. You can also track your package from your account.

My order has not arrived. What can I do?

We advise that you keep checking the tracking of your order. You can alternatively contact our customer service department or the couriers.

Can I arrange for the package to be delivered to a collection station?

In order for the package to be sent to a packing station, shipment dimensions must be between 15x11x1 cm and 60x35x35 cm.

The order arrived damaged. What do I do now?

We advise you to always check the packaging for any external damage upon reciept of delivery. If you discover damage to the product upon opening, please contact us immediately and if possible, please keep photos of the damage for both yours and our records.

I only received part of my order. What now?

We advise that you first check the tracking number as this will always update accordingly. Sometimes, our couriers will ship the items in different packages for logistical reasons. If this is not the case, please contact our customer service.

What are the shipping costs?

All shipping costs are always stated on the product purchasing page and can be found be selecting the country of destination outside of the UK. Please note that shipping costs are always displayed before the order.

Is it possible to send via Express Delivery?

Express delivery is possible on some of our products. This is displayed on the product information page. Please note that express delivery cannot be delivered on Saturday or Sunday.

How can I return an item?

Register your return on our self-return tool in just 3 easy steps! Use our returntool to receive free of charge labels: https://returns.hifi-tower.co.uk/

Who pays the return shipping costs?

We completely cover the returns cost by providing you with pre-paid return labels. Use our returntool to receive free of charge labels: https://returns.hifi-tower.co.uk/

How long will it take to receive my refund?

The refund time varies according to the method of payment and shall be made within 14 days of receipt of the return.

Spedition Products.

If the item is being delivered in a freight, it will be delivered with our specialist couriers. The shipping company will call you in advance and arrange a delivery appointment . Please provide us with a valid phone number.

I wish to return for a refund. How do I proceed?

You can return your item via our self returns tool on the following page login. https://returns.hifi-tower.co.uk/.
We offer a 30 day return period of which you can return your product for any reason.

My item is defective. How do I proceed?

Register your return via our self return tool in just 3 easy steps!
All the necessary information will be provided via email.
However, our staff will be happy to answer any questions you may have.

What guarantee do you offer?

A guarantee is always a voluntary additional service of the manufacturer. As a seller, we have basically no guarantee on the products we sell. To safeguard warranty claims, the request should be sent directly to the manufacturer.

Usually you will also find in the documentation provided with the product under warranty card with all the necessary information.

Who oversees the guarantee process?

The warranty process is controlled and issued by the manufacturer themselves.

What is warranty, and what rights do I have?

Warranty is the statutory obligation of the seller to amend within two years after delivery of any defects on a device or to replace it . In this context, the burden of proof according to §476 BGB is to be noted that is the purchaser after a period of six months in the obligation to prove that the defect already existed at the time of purchase.

All products sold from Hifi Tower are sold as new and are covered by a 2 year warranty from your date of purchase.
In the unlikely event that your product is delivered damaged or faulty please contact us within 48 hours and let us know the exact nature of the problem.

Can I connect a laptop to a PA system?

Yes , the best connection between your PA system and your laptop is via a mixer/audio splitter cable. The mixer allows you more control over the sound.

What is the difference between and active and passive speaker?

An active speaker has an amplifier integrated into the system, where as a passive speaker requires an external amplifier in order to power it.

Can I connect more than 2 PA speakers to a PA amplifier?

While this is possible, please use the same speakers and pay attention to the impedance and wattage of the speakers and connect the speaker to only one channel per amp.

Can I connect multiple speakers and a subwoofer to the same PA amplifier?

We do not recommend connecting different speaker types to an amplifier . The subwoofer reproduces just the bass frequencies . You need an additional filter for removing the medium and high frequencies.
We strongly encourage you to use additional amplifiers with an active crossover.

Why do I need a mixer?

When working with live music, a mixer is absolutely essential! To achieve the best possible sound with two or more instruments, a mixer will help ensure that each instruments frequencies do not overlap or clash and also help minimise distortion.

How much power do my speakers and amplifier need for my venue?

30-100 people 480 Watts RMS 100-250 people 600 Watts RMS 250-350 people 1000 Watts RMS 350-500 people 1500 Watts RMS 500-1000 people 2000 Watts RMS

Of course, there are many other factors to note . For example, the room size to be taken into account, the type of event, if the event is inside or outside and the genre of music being played."

Can I connect an iPod to a USB port on my stereo system?

Apple devices are for synchronization via a USB cable and not for transmitting music. You can connect your device to a HiFi system via an 3.5mm to RCA cable.

Does the docking station work with my iPhone or iPod Touch?

There are different types of plugs for speaker systems. Such as RCA or speaker cables (sometimes known as banana plugs) for smaller systems . In a more professional system, it is more likely that XLR or Speakon are used. These types of connectors are available in a male and female version .

What are the types of speaker connections?

The signal from turntable is too weak to use on it's own, meaning a pre-amp is required in order to boost the signal. If no pre-amp or phono input is available on the device, the AUX input can be used.

Is there a limit to the amount of memory I can have on my USB stick/SD card in order to use it with my stereo or hifi system?

In general, memory of up to 16GB is no problem . At higher amounts, it may happen that the playback speed suffers. In this case, the sound will begin to stutter and the data will take longer to load.

What equipment do I need to achieve surround sound?

You need a signal source (DVD player, sound card) with a 5.1 audio output or a respective terminal for each speaker and subwoofer.
As an alternative you can get surround sound when connecting the 5.1 system to an amplifier with multi-channel connections

How do I connect a 5.1 sound system to my television?

You must connect your 5.1 system to an AV surround receiver with multiple HDMI inputs and outputs.

Can I connect my laptop to a 5.1 surround sound system?

If no 5.1 surround sound outputs are available , you will need an external sound card with these outputs

How do I get 5.1 surround sound from my PS4 or Xbox One?

You connect your 5.1 system to an AV surround receiver with multiple HDMI inputs and the Console is using an HDMI, with the input on the AV receiver connected to the TV or projector with an HDMI.

Which types of projectors are there?

There are many different types of projectors . These differ in the resolution of the image, sound, width, contrast and the position in which the projector needs to be aligned. As a result, there are projectors that are used primarily for business and others that are better for home theater use

Which projector is right for me?

This entirely depends on the intended use of the beamer . If the intended use is for gaming purposes, A projector with a clock rate of 480Hz is required. If the device is used more for business , you need a projector with a wide-angle capability .

DLP - Beamer - provides fast movements due to a shorter reaction time is better.
LCD Projectors: provide better readability by pixel definition.
LED - Beamer : only usable in darkened rooms , up to max. 1.50 m screen size.

Is there an extended cooling off period during the Christmas season?

Yes, all purchases made from the 1st of Novermber have an extended cooling off period until the 31st of January

I would like my order giftwrapped. Is this possible?

Unfortunately, we do not offer this option. We would recommend delivery to an alternative address in this case.