How can I place an order?
Items you wish to purchase can be added to your basket by clicking the “add to basket” icon. After adding the item(s) you wish to purchase to your basket, you can click on the "Checkout" symbol and select the payment method.
Can I cancel my order?
If the order has not been shipped, it is still possible to cancel the order. Simply log into your account, go to order field and click cancel.
Please note: All cancellation requests via e mail have at least a 24 hour response time. As most orders are generally dispatched within 24 hours of payment being received, should you wish us to the cancel the order, or should you have issues cancelling the order, it is strongly recommended that you contact us via our telephone service hotline to complete the request. Our service line hours are Monday through Friday from 9:30 am GMT to 5:00 pm GMT.
What should I consider when ordering?
Please make sure that your delivery and billing addresses are correct at the time of placing the order. An incorrect address can delay delivery time. For orders delivered with our specialist couriers, a telephone number is required. Dispatch will only be made upon receiving full payment, or confirmation of payment via third parties (PayPal, Bill safe, etc.). For orders where the selected payment method is cash on delivery, additional costs will be incurred.
What information is needed from me to place an order?
We require an email address for all orders made on our webshop. This is required so that we can send you order, payment and shipment confirmations as well as send invoices.
Please note: While not required on all orders, a phone number is also strongly recommended. The number will NOT be used for any third party purposes. It will only be used for communications pertaining to your order.
Has my order been shipped?
Once the order has been dispatched, you will receive an e-mail confirmation with a link to the tracking for the shipment. This will enable you to check daily progress of your shipment throughout the entire shipping process. You also have the option to track and review your shipments via your customer account.