- How do I make a purchase?
- Do I have to register an account with Hifi-Tower to place an order?
- How do I know that my order has been paid for and when will it be shipped?
- What should I do if my credit/debit card was refused or I have a problem completing the checkout?
- I have a voucher code, how can I use it?
- Does Hifi-Tower accept purchase orders?
- Are my personal details secure?
PRICE AND PAYMENT
- What is included in the total price?
- Do I get a discount if I order more than one product?
- What payment methods does Hifi-Tower accept?
- Is it safe to use my credit card?
- Is VAT included?
- What countries does Hifi-Tower ship to?
- Can I collect products personally?
- Will I be charged shipping for my order?
- Do you ship to PO boxes or BFPO address?
- I live on an island rather the mainland of my country, can I still order?
- How long is delivery?
- Has my order been dispatched?
- Can I track my delivery online?
- What do I do when the courier arrives?
- Will someone need to sign for my delivery?
- What happens if I am not home and miss delivery?
- My ordered has arrived and it is damaged, what should I do?
CANCELLATIONS AND RETURNS
- How do I cancel my order?
- My order has arrived and I want to return it under the "Cooling off period", what should I do?
- How do I return a damaged or defective product?
- Who covers the return costs?
- Where can I find more information about Hifi-Tower's return policy?
LUCKY BONANZA GIVEAWAY
- What is the Lucky Bonanza?
- How can I be entered into the draw?
- Where can I find the list of winners?
- I think I have won, what should I do?
- Is there a warranty?
- How do I contact HiFi tower?
- What happens if the item I ordered is out of stock?
- My product is not quite as described, what can I do?
- Is my amplifier compatible with these speakers (or: Are my speakers compatible with this amplifier?)
- Can I connect a laptop to a PA system?
- What is the difference between an Active and a Passive Speaker?
- Can I connect more than 2 PA speakers to PA amplifier?
- Can I connect multiple speakers and a subwoofer to the same PA amplifier?
- Why do I need a Mixer?
- What does "rack mountable" mean?
- How much power do my speakers and amplifier need for my venue?
- Can I plug my iPod into the USB output on this Hifi System?
- Will this docking station work with my iPhone or iPod touch?
- What equipment do I need to achieve surround sound?
- How do I connect a 5.1 system to a TV?
- Will this 5.1 surround sound speaker system connect to my gaming system (PS3, Xbox 360 etc.)?
- Can I connect my laptop to a 5.1 surround system?
- Is this mount compatible with my projector/TV?
TV & HOME CINEMA
How do I make a purchase?
Simply add the products you wish to order to your shopping cart. Once you have added all the items you are purchasing, click the "My Basket" icon on the top of the page. You can complete payment by clicking the green checkout button or by clicking checkout with Amazon or PayPal if you are registered with them.
If you want to order more than one product then add all the products in the basket before you proceed with payment.
Once your payment has been accepted you will receive a confirmation email that includes all your order information. This email will be sent to you as soon as you finish the checkout process.
Do I have to register an account with Hifi-Tower to place an order?
You do need to register an account in order to place an order and you can do so quickly and easily during the checkout process.
If you choose express checkout via Amazon or PayPal we will automatically register the account for you.
How do I know that my order has been paid for
and when will it be shipped?
Once you have completed the checkout procedure we will send you an email that will confirm your order and payment. Please make note of your order number if you need to contact us in future.
All orders are shipped within one business day and our delivery time is an estimated 3 to 5 working days.
What should I do if my credit/debit card was refused or I have a problem completing the checkout?
If your credit or debit card was refused while placing an order, please re-submit your order using a different card if possible or call our Customer Service line.
For details on why your card was refused, please contact your card issuer.
You can reach us Monday to Friday between 10:30am and 5pm on +44 (0) 870 383 0730
You are also welcome to call this line for assistance with any other checkout issues.
I have a voucher code, how can I use it?
To redeem your voucher code you need to use our standard checkout and enter the code when prompted. You can view a more detailed guideline here
Please note that voucher codes cannot be used during express checkouts via Amazon or PayPal.
Does Hifi-Tower accept
Yes, we accept purchase orders from schools and government agencies. Please request an purchase order form here
and we will forward one to you via email.
Please note that we do not accept cheques and total amounts must be made payable before dispatch of goods.
Delivery time is an estimated 3 to 5 working days from receipt of payment
Are my personal details secure?
Shopping on Hifi-Tower.co.uk is as secure as shopping in any store. Your credit card details will be encrypted to help keep them secure and we will not share you personal details with any 3rd party.
Please note that in the interest of security, We will never ask for your password or credit card details via email, pop-ups, or for any purpose other than registering or placing an order.
PRICE AND PAYMENT
included in the total price?
The total price of your order is made up of the individual item price of the items in your order minus any discounts if a voucher code was used.
There are no shipping fees within the UK. Additional charges apply for shipments abroad.
Do I get a discount if I order more than one product?
If you wish to make a bulk purchase for more than 5 pieces of the same product, please contact our customer service for a quote. Please include the item number, or link to the product you wish to purchase and the quantity you are looking for. Our customer service team will be able to offer you the best price for your order. Email us on firstname.lastname@example.org
For orders which are to be shipped abroad however, if you buy multiple items we offer a shipping discount. You just pay one full shipping charge and additional items are shipped free of charge.Please ensure all your items are selected to be combined onto one shipment when you finalise your order in our online checkout, the shipping discount will then be applied automatically. .
If you are interested in placing a bulk order, please contact us directly at email@example.com
What payment methods do you
We accept payment by Credit Card (Visa & Matercard), Debit Card, PayPal or Bank Transfer. .
You can select your payment method in during the checkout process.
Customers who are registered with Amazon can also checkout using their Amazon login details.
We cannot accept cash, cheques or postal orders. .
Is it safe to use my credit card?
All online credit card sales are secured by SSL technology, the most secure encryption technology currently available for electronic transaction to ensure that it is safe to use your credit card online with Hifi-Tower.
Is VAT included?
Yes all of our listed prices are
inclusive of VAT.
countries does Hifi-Tower ship to?
We ship to:
- United Kingdom (excluding all Islands)
- Czech Republic
Shipping within the UK is FREE. Shipping costs apply to all other countries listed above.
We do not ship to the following countries nor to not ship to any islands within the EU:
- Spanish Islands
- Portuguese Islands
- Channel Islands
- Isle of Man
- Isle of Wright
- Scilly Isles
Can I collect products personally?
As a purely online business we don't operate any stores or showrooms. We ship from a network of different warehouses which unfortunately makes collection or viewing of the items we sell not possible.
If you have any questions about any of the products we sell please contact our customer services team who will be happy to answer any questions or queries you may have.
Will I be charged shipping for my order?
We offer FREE shipping on all orders within the United Kingdom. Shipping costs apply to all other countries we ship to however we do offer free shipping on each additional item ordered together. This way we dispatch the items together and you pay just one shipping cost.
Do you ship to PO boxes or BFPO address?
Regrettably we are unable to ship to PO boxes or BFPO addresses as our couriers require a signature from the recipient which is not possible with these types of addresses.
I live on an island rather the mainland of my country, can I still order?
While we cannot deliver to island addresses, if you have a friend, relative or forwarding company with a mainland address we would be happy to deliver the order there. Simply provide this as your delivery address during checkout.
How long is delivery?
Delivery time is 3 to 5 working days after receipt of your payment. Please note that bank or national holidays are not considered working days.
Has my order been dispatched?
After receiving your payment it usually takes us less than 24 hours to dispatch your order from our warehouse.
You will receive a confirmation email with tracking data as soon as your item is dispatched. This email is usually sent in the evening as soon as the tracking information from that morning's dispatch upload into our system.
Some of our items are too large or heavy to be sent with our standard couriers and are sent with our specialist courier Hellmann. These shipments can take slightly longer to reach you, usually 7 to 10 working days from dispatch. As Hellmann don't offer web based tracking if you don't receive anything after 10 working days from dispatch, please contact us so our service team can assist you further
Can I track my delivery online?
Yes, as soon as your order has been dispatched and the tracking information uploads into our system, it will be forwarded to you via email. Please note the tracking information can take around 24-48 hours to update online from the time of dispatch.
With this you can track your item from 1st departure point all the way to your delivery address.
The majority of our shipments are sent with UPS registered couriers and require a signature upon delivery.
If you have received a tracking number that begins with "00000" then your item has been sent with our specialist courier, Hellmann. If this is the case, please double check that the number telephone number you provided during is correct.
What do I do when the courier arrives?
When the courier arrives please make sure you check your delivery for any damage before signing for it.
If the packaging is damaged in any way you can either accept the delivery and sign for it as damaged or refuse the delivery. In either case please contact us as soon as possible by email at firstname.lastname@example.org
or by calling +44 (0) 870 383 0730
so we can arrange to get you a replacement as soon as possible.
Will someone need to sign for my delivery?
Yes, as your parcel has been sent out via a registered courier, someone will need to be present at the delivery address to sign for the parcel. While it is best that you sign for the parcel yourself, it can also be signed for by anyone present at the delivery address.
What happens if I am not home and miss delivery?
If you're not available when our couriers visit they will leave
a calling card with their contact details. If you receive a
calling card please contact them as soon as possible to arrange
for them to hold your item for collection or arrange a re
delivery. If a parcel is refused or undeliverable it will be
returned to our warehouse. If you require reshipment, additional
postage charges will apply.
My ordered has been damaged during transit, what should I do?
In the event that your order arrives damaged, please contact our customer service team with your order number and a brief description of the damage and we will offer you a resolution as quickly as possible.
CANCELLATIONS AND RETURNS
How do I cancel my order?
If you wish to cancel your order, please contact us immediately. If your order has not been dispatched we can cancel it immediately.
In most cases orders are dispatched before your request is received by a member of our team. In this case, a cancellation will not be possible however the order can be returned under our 30 day cooling off period.
My order has arrived and I want to return it under the "Cooling off period", what should I do?
We know sometimes it can be difficult when shopping online because you don't get to physically see the product before you purchase. Thats why we offer all customers a 30 day cooling off return period. If your item is not defective and you simply don't want to keep it, provided that you have the original packaging, just follow these simply steps:
- Contact us to request a return via email within 30 working days after delivery
- Return your product with the instructions provided by our service team
- Once your return is received we will transfer your refund.
How do I return a damaged or defective product?
In the unlikely event that your product is delivered damaged or faulty please contact us within 48 hours and let us know the exact nature of the problem.
For any faults that develop after use of the product, please contact us immediately to resolve the issue.
Who covers the return costs?
Hifi-Tower will cover the return costs for damaged or defect products. Please contact us for a pre-paid return label.
We also offer pre-paid labels for orders over the value of Â£49.90 returned under our 30 day cooling off period.
Products valued under Â£49.90 need to be returned at your own cost however you will still need to contact us for a return's form before returning a product.
Where can I find more information about Hifi-Tower's return policy?
Further information on our return policy can be found on an info page here
LUCKY BONANZA GIVEAWAY
What is the Lucky Bonanza?
The Lucky Bonanza is a giveaway event launched by Hifi-Tower to celebrate our new look website! Between September 3rd and 12th we will be offering a full refund on 1 out of every 10 orders.
The more orders there are the more winners there will be!
How can I be entered into the draw?
To be in with a chance of winning simply order directly from our website between September 3rd and 12th. The winning order numbers will be posted on our website. When your order arrives, simply check the DELIVERY NOTE ID
located on your invoice. If it matches a number posted online you've won!
Where can I find the list of winners?
The winning numbers will be posted daily here. Double check it against your DELIVERY NOTE ID
and if it matches, contact our customer service team.
I think I have won, what should I do?
After you have checked the numbers posted online, please get in touch with our customer service team right away and we can confirm if you are a winner. If you are, we will refund your entire order right away!
Is there a warranty?
All products from HiFi Tower are sold as new and are covered by a 28 day warranty from delivery if the item arrives damaged or defective.
In the event that a fault develops after this 28 days, your item is covered by a one year warranty from the date of delivery. We review each query on a case by case basis in any event of a developed fault so please contact us for assistance.
How do I contact HiFi tower?
Please email us at email@example.com
or call +44 (0) 870 383 0730
Our friendly customer service team is always happy to answer any questions you might have. We attempt to provide answers to all emails within 24 hours of your correspondence. If you don't get a reply within 24hrs, please check your Spam folder.
What happens if the item I ordered is out of
to forecast our stock levels to anticipate demand however in some
cases we do sell out. If you have bought and paid for an item
that is out of stock we unfortunately cannot guarantee delivery.
Please contact us if you find you have ordered an item which is
out of stock and we will be able to assist you with a date for
the new stock, an alternative item or a full
My product is not quite as described, what can I do?
We do our best to ensure the descriptions of the products we sell are as accurate as possible, however in rare cases product colours or specifications can be subject to change. If you believe your item is not as described please contact us and we'll look into the issue further for you
Is my amplifier
compatible with these speakers (or: Are my speakers compatible
with this amplifier?)
s a rule of thumb, ist better to
have slightly less power from the amplifier than the speakers are rated for i.e.
2 x 300 Watt speakers should be driven by a 2 x 250 Watt amplifier. If your
amplifier is too powerful for your speakers you could be in danger of blowing
them. Also remember that when matching amps to speakers that impedance (ohms) is
proportional to power (watts) and should also be matched correctly.
- eg: 480 Watts @ 4ohms is equal to 240 Watts @ 8 ohms
- Or 600 Watts @ 8 ohms is equal
to 1200 Watts @ 4ohms
If you double impedance power
output halves and vice versa. S if the amp outputs 2 x 240 Watts @ 4 ohms and you
have a pair of 8 ohm speakers they need to be rated at 120 Watts
Can I connect a laptop to this PA
The best way to connect it is via a mixer as this will give you
more control over your sound, all PA sets we sell that include
mixers also include cables that will allow you to connect a
laptop or MP3 player.
What is the difference between an Active and a
Active Speaker: A speaker
which includes an integrated power amplifier. Active speakers can
be plugged directly into your music source without the need
of an additional amplifier. The benefits of active speakers are
generally that they are easier to setup and transport. Passive Speaker: A speaker which does not
include an integrated power amplifier. Powering a passive speaker
requires the use of an amplifier. The benefits of passive
speakers are generally that they. Re better for large PA systems
and can also be a lot more powerful.
Can I connect more than 2 PA speakers to PA
can, however it's best to only connect the same type of
speaker, if you want to run more than 2 speakers from one
amplifier make sure they're rated at 8ohms and are connected
in parallel otherwise you could risk damaging your
be aware that by connecting more speakers you won't increase
the volume of the system, the output is determined by the
amplifier you use. It's not recommended to connect more than
4 speakers to one amplifier.
Can I connect multiple speakers and a subwoofer to the same PA amplifier?
No is the simple answer. Firstly it's not
recommended to connect different types of speaker to the same amp
and secondly a sub woofer produces only bass frequencies and
therefore requires a filter to remove the mid and high
frequencies of a music source. If you want to connect sub woofers
to a PA system they will need their own amplifier and an
"active crossover", you can find these in our
Why do I need a Mixer?
A mixer allows you to take several
audio sources and combine them into one output for a speaker
system. It also allows you to independently control each sources
volume eg microphones and a CD player for karaoke.
More advanced mixing consoles also
allow for tuning your sound using EQ, cross fading between music
sources and also listening to your music sources independently of
the main outputs (cueing). Additionally many also have built in
FX processors and other functions useful for DJ. S like BPM
counters and kill switches.
What does "rack mountable"
types of professional audio equipment are "rack
mountable". This means they can be fixed, using screws, into
a standard width case which hold your equipment securely and
protects it for easy transport. Standard rack cases are always
19" wide and come in a variety of different configurations
suitable for DJ's, bands and other performers.
How much power do my speakers and amplifier need
for my venue?
As a general guidline you can use
this scale relative to the amount of RMS power you will require
for your venue.
- 30-100 people: 480 Watts RMS
- 100-250 people: 600 Watts RMS
- 250-350 people: 1000 Watts RMS
- 350-500 people: 1500 Watts RMS
- 500-1000 people: 2000 Watts
Can I plug
my iPod into the USB output on this Hifi
Unfortunately not. Apples iPod's are only designed
to "sync" over a USB connection and won't appear to
the Hifi System as a portable drive. Therefore unfortunately
music can't be accessed directly.
We do however sell several Apple compatible iPod
docking stations which connect directly to your iPod port and
allow for playback from your iPod music library.
Will this docking station work with my
iPhone or iPod touch?
The iPhone and Touch run a different
operating system to standard iPods we can only guarantee the compatibility of
standard iPod models like the Classic, Nano and Mini.
TV & HOME
What equipment do I need to
achieve surround sound?
In order to achieve surround sound
from most of our active 5.1 surround sound speaker sets
you'll need a compatible DVD player or PC sound card. This is
because most of our speaker systems have 5.1 channel audio inputs
or 6 separate audio inputs, one for each speaker.
To connect the surround sound
speaker systems your DVD player will need to have 6 separate
How do I connect a 5.1 system to a
you can't. The majority of TV's do not have multiple
speaker outputs, this is normally handled by a separate
amplifier/decoder. To achieve surround sound from your TV you
either need to use an A/V decoder or a DVD player and compatible
active speaker system as described above.
Will this 5.1 surround sound speaker system
connect to my gaming system (PS3, Xbox 360
to connect a games console for surround sound you'll need to use
either optical or HDMI connections. This requires a separate A/V
amplifier which decodes the surround sound signal and then sends
it to a set of speakers attached. Our active surround sound
speaker systems are not compatible in this way.
Can I connect my laptop to a 5.1 surround
laptops do not have surround sound outputs and are only
compatible with stereo speakers.
Is this mount
compatible with my projector/TV?
We do not hold specific information for exact
make and model projectors or TV's. All of our projector/TV
mounts listings include the dimensions and weight of items they
are compatible with.
Please check the size and weight compatibility of your item with
the information included in the listing specifications. All our
projector/TV mounts are security approved and conform to VESA
The answers to the above questions are intended as guidelines
only. Hifi-Tower accepts no responsibility for any
incompatibility problems caused based on the information