Returns
30 Day Money Back - Cooling off return:
We know sometimes it can be difficult when shopping online because
you don't get to physically see the product before you purchase. That’s why we
offer a 30 day cooling off return period for unwanted goods to our webshop
customers!
If your product is not defective and you have the original packaging,
let us know and we will send you the necessary return details.
- For products valued over £49.90 you can ship them back to us free
of charge (contact us for a pre-paid returns label)
- Products valued under £49.90 need to be returned at your own
cost.
- Contact us via email to request your
return
- You’ll receive a refund for your product price once we’ve received
your return (excl. postage & packaging)
Damaged or Defective Products:
All products sold from Hifi Tower are sold as new and are covered by
a 1 year warranty from your date of purchase.
In the unlikely event that your product is delivered damaged or
faulty please contact us within 48 hours and let us know the exact nature of the
problem.
If possible, please email us any pictures you can provide of the
damage to your product as this can greatly speed up the time it takes to provide
a quick solution to the problem.
For any faults that develop after use of the product, please contact
us immediately to resolve the issue.
Our customers can claim a refund or replacement for defective
products within 30 days from the date of purchase. After 30 days of receiving
goods, we can repair or replace products only. Goods returned after 30 days
cannot be claimed back for a refund.
All returned products must be sent back in the original
packaging.
For further information regarding guarantee and warranty please
see our Terms & Conditions.
Important Information:
- Products must be returned to our warehouse before replacements
or refunds are provided.
- We do not offer a door-to-door swapping
service.
- We do not offer 'on site' returns processing. i.e.
Products cannot be dropped off at our local warehouse in Kent for
exchange or service. Please contact us in all cases before your return so we
can provide you with the necessary details.
Contact Details:
Email: support@hifi-tower.co.uk
Tel: +44 (0) 870-383-0730
Fax: +44 (0)
870-383-6459